Terms and Conditions

Welcome to The Closet Lover (TCL). We are committed to providing you a fuss-free and enjoyable shopping experience with us. These terms and conditions are applicable to the website, mobile application or blog (collectively, the “Site”) and they form the basis of how we provide and supply our goods and services to you. Please read the following terms and conditions prior to using the Site. Your use of the Site represents that you have acknowledged, understood, and agreed to the terms.

About Us
We are B & Wong Pte Ltd (herein referred to as “The Closet Lover,” “we,” “us” or “our”), a Singapore-registered company.
Company registration number:
Registered company address:
Email contact: enquiries@theclosetlover.com

Privacy Policy
i) Please refer to our Privacy Policy for information about how we collect, use, disclose and otherwise process information about you.

Accessing And Using The Site
By accessing or using the Site, you confirm that:

  • all information supplied by you on the Site is accurate, current and complete; and
  • you will not copy or distribute any part of the Site in any medium without The Closet Lover’s prior written authorisation.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

All information involved in site creation will be treated as private and confidential, and cannot be disclosed to any third parties. We reserve the right to disable any user account at any time, should there be any situation where we deem that there is a non-compliance to our rules and regulations.

Loyalty Programme
By creating an account with us, you automatically agree to be part of our Loyalty Programme where you will earn and redeem rewards through purchases made on the Site or at any The Closet Lover retail stores.

By participating in our Loyalty Programme, you agree to the following:
- Your account details have to be made known at the point of purchase for the rewards accreditation to take place.
- All spending accumulation and rewards are non-transferrable; they cannot be bought, sold or traded.
- Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated.
- The Closet Lover reserves the right to nullify any rewards that are deemed inappropriate or have breached any of the terms and conditions listed in this page.

The programme's structure as well as terms & conditions are subjected to changes and updates. Any changes, modifications or termination or any part of the program or its terms will be effective upon publications of those changes on the Site. Your continued participation in the programme will confirm your acceptance of such changes or modifications.

Third Party Sites
The Site might contain third party links which are not affiliated to, owned by or operated by The Closet Lover, included but not limited to third party payment hosting providers.

You acknowledge that The Closet Lover is not responsible for the content, privacy policies or practices of these third party sites. By using the Site, you absolve The Closet Lover from any and all liability associated to your access and use of these third party sites and services. 


Intellectual Property Rights
The Closet Lover is the sole owner and licensee of all intellectual property rights in and to the content of the Site. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network without prior permission obtained from The Closet Lover.

Indemnities
You agree to indemnify us and hold us and our associated partners harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of:

i) Your access of, use of and/or participation in this Site;
ii) Breaches of your obligations under the T&Cs;
iii) Your violation of any rights of another person or entity;
iv) and/or Your breach of any statutory requirement, duty or law.

Returns
Return and exchange details can be found here.

Please note that all postage charges involved in return and exchange procedures are borne by you.
Should the situation arise where we find the item in less than satisfactory condition, The Closet Lover reserves the rights to reject the return request at any point in time during this process. 

Incorrect Items Received
If you believe that you have received the wrong item(s) under your order, kindly reach out to us at sales@theclosetlover.com with your order details and an accompanying image of what you have received in your order. We may then advise you to return your item(s) via a reasonable means of postage, to be confirmed by us prior to agreement. This fee will then be duly reimbursed to you.

Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

Delivery
The cost of our delivery services can be found here.
The delivery timeframe has been communicated as per our delivery partner and this is subjected to potential delays that might arise from peak periods or other unforeseen circumstances. Please note that the provided time frame serves as an estimate only.

Unsuccessful Delivery
In the event of unsuccessful delivery, we will contact you via email. However, you will be required to make necessary top ups for a re-delivery to be arranged. The Closet Lover reserves the rights to terminate your order should there be repeated failures to take charge of the delivery. No refunds will be provided for such cases.

Kindly refer to https://www.theclosetlover.com/ordering-shipping for more details on re-delivery fees.

Transfer of responsibility for apparels
You own the product in your order once we have received payment in full for your order. The product will be your responsibility from the time that we deliver the product to the address that has been provided under your order.

Termination
We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Site at any time and for any reason (including if we believe that you have engaged in any suspected fraudulent or abusive activity, or violated or acted inconsistently with the letter or spirit of this Agreement) without prior notice or liability, including the right to reject any order you place for the purchase of Products, which may result in the forfeiture and destruction of all information associated with your Account.

We reserve the right to change, suspend, or discontinue all or any part of the Services or the Content at any time without prior notice or liability. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, limitations of liability, class action waivers and arbitration.