Return & Exchange

[For Online Orders]

Returns are applicable on all regular priced items, including memberships and mailing list discounts. This does not include lifestyle, lingerie products, all sale items and all other items stated under item description.

a. All return items must be in their original condition, unwashed, unworn and unaltered with the tags intact.
- An inspection will be done to ensure that items are in resellable condition before the store credit will be issued. Item(s) that do not meet our policy will not be accepted and a top-up payment for redelivery will be required. 

b. Each store credit can only be used once, not stackable and any excess amount will not be refunded. Orders placed using a return store credit/store credit discount code are not applicable for another return/exchange.
- There will be a processing fee of $2 for every apparel returned and it’ll be deducted from the store credits issued.

c. Delivery paid will not be refunded or included in the store credit issued. (Applies to DHL Express, Express Courier and Standard Courier fees)

 

How to Return

Step 1: Email us at enquiries@theclosetlover.com with your order number and let us know the item(s) you wish to return within 1 week from the date of delivery, please await our confirmation before proceeding.

Step 2: Pack the item(s) in an appropriate packaging to prevent it from being stained/damaged during transit. You may use any plastic packaging, polymailer or the original packaging.

Step 3: Cut out the sticker label from the parcel's packaging and include it in the returned parcel before sealing. If you have misplaced/disposed it, you may indicate the order number on a piece of paper instead.
*Please note that unidentifiable parcels will not be processed.

Step 4: Send out the parcel via a trackable mode of courier, feel free to approach the nearest local post office for assistance. *Postage charges will be borne by customers, normal mail parcels are not accepted.

*Online orders cannot be returned/exchanged in-stores and self-drop offs are not allowed at our warehouse. Should you wish to have your items deposited at the stores, a courier fee of $7.50 will be deducted from the store credits issued as payment for the courier service to have the items sent back to the warehouse.



[For Retail Purchases]

Item(s) purchased at our retail stores cannot be returned for store credits, you may head back to the store for a one-time exchange. To check your purchase eligibility, you may approach our retail staff in-stores or email us at enquiries@theclosetlover.com with your 6-digit receipt number.

*If you have made a purchase at our Bugis / Tampines / Raffles / Takashimaya outlet, you may proceed to any of the outlets for an exchange (subject to item availability).