general returns FAQ
I need to return my item, do I email in?
For online website returns, kindly login to your TCL account, go to 'Orders' and select the order you wish to return / exchange, and click 'Return'.
Return requests will take 24 - 48 hours to be approved, kindly give us your patience.
For items with defects or orders that were paid using store credit, kindly email in to sales@theclosetlover.com for assistance.
For TikTok & Shopee orders, kindly email in to sales@theclosetlover.com for assistance.
For store exchanges, kindly approach our retail staff at our Bugis / Tampines / Takashimaya outlet or email us at enquiries@theclosetlover.com with your 6-digit receipt number.
how long will my return request take to approve?
Return requests will take 24 to 48 hours to be approved, kindly give us your patience.
what items are applicable for returns?
Returns are applicable on all regular priced items. This does not include lifestyle, lingerie products, all sale items, and all other items stated under the item description.
All returned items must be in their original condition, unwashed, unworn and unaltered, with the tags intact. An inspection will be done to ensure that item(s) are in resellable condition before the store credit will be issued. Item(s) that does not meet our policy will not be accepted and a top-up payment for redelivery will be required.
A processing fee of $2 will be charged for every order returned. This fee will be deducted from the store credits that will be issued back to you.
is cash refund allowed?
No, we will strictly provide no cash refunds. All refunds are to be credited via store credits.
Store credit issued is applicable on multiple purchases and can be used online and in stores.
how long is the validity of the return store credits?
All return store credits are only valid for 30 days from date of issue. There'll strictly be no extension of validity.
can I return orders made with a return store credit?
No. All orders placed with a return store credit are not eligible for another return/exchange.
how do I use the store credits?
For online orders, upon checkout, select the option “I’d Like To Use My Credit For This Purchase” after selecting your preferred shipping method.
Next, input the amount you would like to use. The deduction should be reflected on the review order page.
Please ensure that the amount is accurately reflected before proceeding with the payment, as we will not be able to cancel or apply it after your order has been placed.
For retail orders, simply inform our staff before making your payment at the checkout counter.
can I return item(s) purchased from TikTok or Shopee?
TikTok and Shopee purchases can be returned for store credit except for final sale items.
Email us at enquiries@theclosetlover.com with your order number, and let us know the item(s) you wish to return within 7 days from the delivery date. Please wait for our confirmation before proceeding with the next step.
Postage charges will be borne by customers, and normal mail parcels will not be accepted.
can TikTok / Shopee orders be returned in stores?
TikTok and Shopee purchases can only be returned for store credit via mail.
Email us at enquiries@theclosetlover.com with your order number, and let us know the item(s) you wish to return within 7 days from the delivery date. Please wait for our confirmation before proceeding with the next step.
Postage charges will be borne by customers, and normal mail parcels will not be accepted.
online orders
for returns in stores
for returns via Ninja Van
retail purchases
what items are applicable for exchanges?
Exchanges are applicable on all regular items. This does not include lifestyle, lingerie products, or all items purchased under sale conditions.
All exchange items must be in their original condition, unwashed, unworn, and unaltered, with the tags intact. An inspection will be done to ensure that items are in resellable condition before the exchange can be accepted.
During the checking process at the time of purchase, kindly inform our retail staff of any issues with the item. Stains or defects identified afterwards are not applicable for return/exchange.
Item(s) that do not meet our policy will not be accepted.
can I return item(s) purchased from the retail stores?
Retail purchases cannot be returned for store credit, it can only be exchanged for an item of the same pricing or higher. The exchange for higher price item(s) will require additional top up.
how to exchange?
Exchange of eligible item(s) can be made within 7 days from the date of purchase & 14 days for Amethyst Members at any of our retail stores.
To check on your exchange eligibility, you may approach our retail staff at our Bugis / Tampines / Takashimaya outlet or email us at enquiries@theclosetlover.com with your 6-digit receipt number.
All exchanges are subjected to item availability at the respective outlet.