how many points can i earn with every transaction?
Earn 10 points with every $1 spend online & in stores. The total amount will be rounded down to the nearest dollar. Points are calculated based on net amount spent after discounts, store credits, gift credits, cashback and vouchers. It excludes shipping charges and is not applicable for sale items.
For example, if you spend $36.55, excluding shipping, you will earn 365 points from the transaction.
how much cashback can i earn with every transaction?
Lilac: 1%
Violet: 3%
Amethyst: 6%
Cashback is calculated based on net amount spent after discounts, store credits, gift credits, cashback and vouchers.
Cashback is applicable for orders made online and in-stores. It excludes shipping charges and is not applicable for sale items.
when will the points and cashback be credited into my account?
All points and cashback will be credited into your account once your item(s) have been shipped from our warehouse and your order has been marked as completed.
is there an expiry for the points & cashback?
Points have no expiry.
Cashback expires 3 months from the order completion date, and can be accumulated for use on your next purchase. There is strictly no extension of expiry for cashback.
can I combine points & cashback from multiple accounts into a single account?
Your points & cashback are strictly non-transferable and cannot be combined into a single account.
how can i earn more points?
You can earn points by completing actions on the website such as following The Closer Lover’s social platforms, including Instagram, Telegram, TikTok, subscribing to our mailing list, completing your profile and leaving a product review.
Points for product reviews are only awarded after the review has been moderated and published.
how can i use the points?
Points can be used to redeem TCL vouchers, exclusive merchandise & partner perks.
can i use a portion of my cashback on my next order?
No, the full cashback amount has to be used at one go. Alternatively, you can save it for the next order.
will my points and cashback be refunded when i return an order?
The points and cashback will not be refunded. All accepted return orders will be issued store credits which can be used for your next purchase.
can i earn points and cashback at the retail stores?
Yes, retail orders are eligible to receive points & cashback.
can i redeem my points and cashback at the retail stores?
Yes, cashback can be redeemed in stores. However, partner perks are redeemable online only.
how do i redeem perks from partner brands?
You can visit the Rewards page to browse the list of redeemable rewards here.
what should i do when i do not see the reward that i have redeemed under the My Rewards section?
You can drop an email to sales@theclosetlover.com and we will get back to you as soon as we can.
i redeemed the wrong perks, can i request for a refund of points?
No, all points that have been redeemed on our website cannot be refunded. Do ensure that you read through the reward description and terms & conditions before confirming your redemption.