Ordering & Shipping

To make a purchase, simply add item to your shopping bag. Do ensure that the correct size/ color are selected as no changes will be allowed upon check out.

You will be able to see on the top right hand side that the item has been added to your bag.

When you have completed browsing the site and ready to check out, click on "CHECKOUT"
You will be brought to the payment page as below:
Fill in your billing details, ensuring that all fills are entered correctly.
If you have a discount code, enter your code under the "Discount Code" component found on the same page.
We only accept paypal or credit card payments wef May 2016.
Please select Paypal option for all orders and proceed to make payment immediately via the Paypal popup page to secure your order.
You will receive an email notification in your email inbox once you have completed your payment. All payments are verified automatically by Paypal. Thereafter, you will receive a delivery email when the order has been shipped.

a. Regular Priced Items
- Shoes/ Bags: $4 per item for Standard Courier/ $5 per order for Express Courier
- Apparels: $2 per order for Standard Courier/ $5 per order for Express Courier
b. Sale Items
- Shoes/ Bags: $4 per item for Standard Courier or $5 per order for Express Courier
- Apparels: $2 for the 1st item, additional $1 for subsequent items for Standard Courier or $5 per order for Express Courier
c. Return Parcels
- $5 per order for Standard Courier or $6.50 per order for Express Courier
Please note we will send an email should the parcel be returned. Parcels not collected after 2 weeks will be disposed off without prior notice. No refunds will be made for such cases.
d. Overseas Orders
The Closet Lover ships worldwide. Overseas shipping will be charged according to weight of items and will be advised accordingly at check out. Standard courier orders are shipped via DHL, express courier orders via UPS.
- You may be charged for handling fees and taxes as your order passes through customs. These charges will be be paid in person when the parcel is being delivered. Unfortunately, we have no control over these charges as customs policies as well as tax and handling fees differ for every country. If you’ve any questions regarding the charges, please contact your local delivery service.
Please note with that due to a temporary Emergency Situation Surcharge by DHL, shipping rates have been adjusted and we are unable to confirm the specific shipping duration for each parcel with the current COVID-19 situation. 
e. Complimentary Local Express Courier is offered for orders above $120 in a single order, consisting of $120 instocks or $120 backorders only, no combination allowed. Sale orders are not applicable for complimentary courier.
Thank you for shopping with us!